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  • What are your store hours?
    Our store hours are as follows: Monday to Thursday: 8:00 am - 8:00 pm Friday: 8:00 am - 9:00 pm Saturday: 9:00 am - 9:00 pm Sunday: 12:00 pm - 5:00 pm
  • What payment methods do you accept?
    We accept all major credit cards for online and in-store purchases. Cash payments are also accepted at our physical location.
  • How can I track my order?
    Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
  • Can I place an order over the phone?
    Yes, you can place an order over the phone by calling our customer support team at (903)983-0213. Our team will be happy to assist you with placing your order.
  • Do you offer international shipping?
    No, we currently offer domestic shipping within the United States only.
  • Can I return or exchange my purchase?
    Due to the consumable nature of our products, we do not accept returns or exchanges for opened or used items. However, we will provide replacements for damaged or defective products. Please refer to our Refund Policy for more information.
  • How can I contact customer support?
    You can reach our customer support team via email at or by phone at (903)983-0213. Our team is available during business hours to assist you with any questions or concerns.
  • Do you offer discounts or promotions?
    Yes, we occasionally offer discounts and promotions on select products. Be sure to sign up for our newsletter to stay informed about upcoming sales and special offers.
  • Do you offer wholesale pricing?
    Yes, we offer wholesale pricing for retailers and individuals interested in purchasing kratom products in bulk. Please see this page or contact us for more information on wholesale pricing and terms.
  • Are your products lab tested?
    Yes, our products undergo rigorous testing to ensure quality and safety. We work with reputable labs to test for purity, potency, and consistency.
  • What are the benefits of kratom?
    Kratom is known for its potential to provide pain relief, enhance mood, increase energy, and promote relaxation. However, it is essential to use kratom responsibly and in moderation.
  • Are your products FDA-approved?
    Our products have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. Consult with a healthcare professional before use. Read more on our Disclaimers page.
  • What are the benefits of CBD?
    CBD (cannabidiol) may offer various potential health benefits, including relief from pain, anxiety, inflammation, and insomnia. However, individual experiences may vary, and it's essential to consult with a healthcare professional before using CBD products.
  • Are your products sourced ethically?
    At Euphoria Botanical, we prioritize ethical sourcing practices to ensure the highest quality products for our customers. Our commitment extends to sourcing from local vendors in the East Texas area whenever possible. For products that originate from regions outside of East Texas, we strive to import directly from their native regions, ensuring authenticity and supporting sustainable practices. Our dedication to ethical sourcing reflects our values of integrity and responsibility towards both our customers and the environment.
  • What are the offerings at your coffee and tea shop?
    Our coffee and tea shop offers a variety of specialty drinks, including freshly brewed coffee, artisanal teas, smoothies, and boba beverages.
  • Do you offer any specialty drinks?
    Yes, we offer a diverse range of specialty drinks to cater to various preferences. Our menu includes flavorful options like artisanal lattes, aromatic herbal teas, refreshing fruit smoothies, and customizable boba beverages. Additionally, for those looking to enhance their beverage experience, we offer a selection of add-ons to supercharge your drink, including delta and kratom options. Enjoy a unique and revitalizing drink experience at Euphoria Botanical!
  • Can I customize my drink order?
    Absolutely! Our skilled baristas are happy to customize your drink order to your preferences. Whether you prefer extra foam, a specific flavor, or a unique topping, we'll make it just the way you like it.
  • Can I order drinks online or only in-store?
    Online drink ordering directly from our website is coming soon! Be sure to sign up for our email list to be the first to know when it's live. In the meantime, you can still enjoy our beverages by calling ahead to place your order for pickup in-store or curbside. Additionally, we offer convenient Door Dash delivery services to bring our specialty drinks right to your doorstep. Experience the convenience of Euphoria Botanical's beverages, tailored to suit your lifestyle.
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